Privacy Policy
Last updated: April 8, 2026
PepDerm Labs (“PepDerm,” “we,” “us,” or “our”) operates the website pepderm.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or make a purchase.
By accessing or using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Site.
1. Information We Collect
1.1 Personal Information You Provide
When you place an order, create an account, or contact us, we may collect:
- Full name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely by Shopify Payments — we do not store card details)
1.2 Information Collected Automatically
When you browse our Site, we automatically collect:
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages visited, time spent, and referring URL
- Cookies and similar tracking technologies (see our Cookie Policy)
1.3 Information from Third Parties
We may receive information from payment processors, shipping carriers, and analytics providers to fulfill orders and improve our services.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and returns
- Communicate with you about your order status, shipping updates, and customer support
- Send promotional emails and offers (only with your consent — you can unsubscribe at any time)
- Improve our website, products, and customer experience
- Detect and prevent fraud or unauthorized activity
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers: Shopify (e-commerce platform), payment processors, shipping carriers, and email service providers — only to the extent necessary to operate our business
- Analytics providers: Google Analytics and similar tools to understand site usage (anonymized where possible)
- Legal requirements: When required by law, court order, or government regulation
- Business transfers: In connection with a merger, acquisition, or sale of assets
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Order data is retained for a minimum of 5 years for legal, tax, and accounting purposes. You may request deletion of your data at any time by contacting us.
5. Data Security
We implement industry-standard security measures to protect your data, including SSL/TLS encryption, secure payment processing through Shopify Payments, and restricted access to personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing activities
- Data portability (receive your data in a structured format)
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at support@pepdermlab.com.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
8. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
PepDerm Labs
Email: support@pepdermlab.com